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Testimonial

John Desmond Ltd – 19th March 2021

Thank you very much Pavi, you are a star. You made my day and I am now looking forward to a very productive week ahead!

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Guide Posts – 15th March 2021

Very quick response and professional staff, thank you!

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Reigate Environmental – 10th March 2021

Pavi is always prompt in his reply and efficient

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Guide Posts – 8th February 2021

Fast and efficient service. Thank you.

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CGL Rail – 5th February 2021

Prompt resolution of an issue. Thank you Hands On.

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RAP -3rd February 2021

Brilliant job – as always thanks for your help and patience with me!

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Alpine Works – 20th January 2021

Always a good service from the whole team.

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RAP – 20th January 2021

Excellent response time and great knowledge from the support engineer.

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John Desmond Ltd – 17th December 2020

Pavi called me in a timely manner but I was busy. When I eventually called back, Pavi was busy so Jack took on the job and was efficient and rapid. Top job all round!

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Merton Community Transport – 15th December 2020

I always get a professional service.

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Lumena Lights Ltd – 11th December 2020

Excellent and speedy resolution for my issue.

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Argentum Financial Planning Ltd – 2nd December 2020

All was just perfect. Many thanks as always.

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Provincial Grand Lodge of Surrey – 12th December 2020

Always quick, efficient and professional.

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London Leisure Services Limited – 29th October 2020

Tony was great, really appreciated his help.

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Provincial Grand Lodge of Surrey – 27th October 2020

You never fail to deliver! Thank you!

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Alpine Works – 27th October 2020

Problem solved quickly and satisfactorily.

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Monument Tools – 22nd October 2020

This has now saved me re-drawing and that would mean approx. 3 hours!

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Homecare Estates – 21st October 2020

Great service!

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Sutton Community Transport – 21st October 2020

Very happy with the support offered by you guys and always recommend you!

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Garnett Keeler – 20th October 2020

As always, professional and speedy.

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DP Medical Systems – 13th October 2020

Have always provided us exceptional service.

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RAP – 5th October 2020

Excellent service, prompt and effective.

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Tony Read Consulting – 25th August 2020

Good service, can’t fault it in any way.

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Robert Landeryou – 18th August 2020

An excellent service in every way.

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CGL Rail – 17th August 2020

The PC was freezing constantly and was driving me insane and after your service I have not had any other issue since, many thanks.

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Jardine Consulting Ltd – 12th August 2020

Very good service provided.

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Caretec – 9th July 2020

Thank you, solved the problem. Faultless.

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Provincial Grand Lodge of Surrey – 30th June 2020

Quick, professional and friendly service.

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Thermoserv Ltd – 22nd June 2020

All your operatives are very helpful, I have basic IT knowledge, yet they never make me feel stupid when resolving any issues.

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Garnett Keeler – 19th June 2020

Can never fault the service the team supplies. Wish everyone operated to the same high standard.

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CGL Rail – 17th June 2020

Issue solved quickly and professionally. As always the conversation was friendly, courteous and professional! Excellent.

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Garnett Keeler – 8th June 2020

Fast and professional. You guys are in a league of your own.

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Remmers UK Ltd – 29th May 2020

As always great service and problem was sorted very quickly.

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DG Accountancy Services – 27th May 2020

Thanks for sorting, Pavi and David at such short notice.

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Thermoserv Ltd – 18th May 2020

Fantastic service as always!

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Millwood Servicing Ltd – 14th May 2020

I had my issue dealt with promptly after I raised a ticket online, I got a call 5 minutes or so later from Pavi – thanks!

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Tony Read Consulting – 14th May 2020

I think that Jack is always great, super friendly and professional at the same time.

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Argentum Financial Planning Ltd – 14th May 2020

Excellent in all manner.

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RAP – 13th May 2020

Pavi – thank-you. Especially for your patience and perseverance regarding setting my outlook up for Zoom and talking me through it all and putting up with my mutterings and mumblings!!!

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Garnett Keeler – 5th May 2020

As always fast response and professional support.

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Remmers – 27th April 2020

Jack completed our request within about 10 minutes of the job being raised! Thanks Jack.

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Guide Posts – 21st April 2020

Fabulous service as always! Thank you!

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Institute of Refrigeration – 20th April 2020

Resolved on the phone straight away, thanks.

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Michael G Ray and Co – 14th April 2020

Well chuffed. Jack sorted the problem very quickly, which was an enormous relief as the computer had become almost unusable.

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London Leisure Services Ltd – 14th April 2020

All of the team are extremely helpful and patient with none techies!

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Basement Pump Servicing – 7th April 2020

To all Luddites out there. Get yourselves signed up to Hands On IT then everything will seem so simple.

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Monument Tools – 7th April 2020

As always fast and efficient results.

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RAP – 6th April 2020

Prompt and first class service as usual.

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RAP – 27th March 2020

Called last night, got a ticket, all sorted & loaded by 1pm today – awesome ….  as I’m working from home this was of the up-most importance. Thank you.”

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Remmers – 16th March 2020

Lots of last minute assistance needed from the team who have delivered 100% as usual. Thank you guys – don’t know what we’d do without you!

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CGL – 4th March 2020

The technical support operative tried to rectify the issue and explained throughout exactly what he was trying to do whilst remotely accessing my computer.

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Renlon – 14th February 2020

“Thanks for the great service. Excellent

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Reigate Environmental – 12th February 2020

Your staff were very quick to respond and dealt with the matter in a fast, efficient and friendly way. Many thanks.

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Tony Read Consulting – 5th February 2020

The representative was very joyful and engaging on the phone. Great Service!

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Monument Tools – 10th January 2020

I just want to commend Jack on how well he handled this issue yesterday. Going beyond the initial query to do as much as he could to rectify the issue at hand and minimise the chance of it reoccurring.

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CGL Rail – 13th January 2020

Pavi was friendly and I felt as though the issue was understood and would be resolved quickly and efficiently. And it was! Excellent job!

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Argentum Financial Planning – 2nd January 2020

Many thanks for your help and speed of response in resolving the tasks.

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Guide Posts – 25th November 2019

Thank you Jack for the swift response and sorting out my IT problem.

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Reigate Environmental – 23rd October 2019

Very helpful and knowledgeable, conducted himself professionally and service was to an excellent standard. Thank you Pav.

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AFP Ltd – 15th October 2019

We really appreciate the service we get from Hands On as it is very important with the amount of sensitive data we hold.

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Garnett Keeler – 2nd October 2019

Loved the speed of response.

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Provisional Grand Lodge of Surrey – 17th September 2019

A very friendly and professional service.

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RAP Ltd – 11th September 2019

Thanks HOIT, as always, great service.

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DG Accountancy Services – 23rd August 2019

Thanks Jack, prompt and efficient as always.

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WAB Construction – 20th August 2019

David is very professional and simply a nice gentleman, it was a pleasure to deal with David. Thank you.

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Renlon Ltd – 19th August 2019

Very friendly personnel. Pavi is very patient with me as I’m not a computer whizz kid!

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Loving Care Ltd – 1st August 2019

David is always willing to help as soon as he can and is very patient when I am unsure of things and need extra explanations.

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Bob Dickinson, Installation and Refurbishment Solutions Ltd

We have always found all of Hands On staff to be very helpful and professional in our dealings with them

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Brian Hagley, Elwyns Windows

Really appreciate the very prompt attention.

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Kathleen Bailey, Carers Bromley

Excellent service as always!

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Lene Gurney, Association of Independent Healthcare Organisations

David provided excellent and very quick help and support today.

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Helen Greenhead, Armitage Communications Limited

Keep doing what you do – its all great!

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Joan Hunt, Able Waterproofing

It was David who came and he was very good and obliging and sorted out everything we needed so thank you for that.

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Amanda Carey, Southwark Group of Tenants Organisations

Adeel is wonderful and is always able to assist and very quickly as well, thank you again Adeel, what would I do without you?

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Lisa Ferguson, Shields Stonework & Restoration

Nothing was too much trouble.  Brilliant

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Roy Ruffler, RR Securities Limited

James was excellent in sorting out the issues especially when dealing with someone who has very little IT knowledge. Thank you

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Claire Mitchell, Remmers UK Ltd

Excellent service as usual. Super fast resolution to issue (proved to be operator error – sorry!). Thank you for your help as always.

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Rosanne Gallagher, RAP

I have dealt with Jack on numerous occasions and he is a pleasure to deal with. This was a particularly strange problem on this occasion and it take a while to fix but i dont blame Jack for that. Very satisfied with the service. A++++ Jack

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Matt Wood, Millwood Servicing Ltd

So far… so very good and we feel that you have executed a successful handover of our IT systems and we look forward to more of the same. Thank you

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Helplines Partnership

I was impressed by HOIT’s immediate contact with customer following issue and follow up contact, with no prompting required by customer. Always a great service. Very competent engineers and problems dealt with in a timely manner. Thank you.

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Sheila Andrews, Croydon CAB Service

Jack was very helpful and sorted the problem with SharePoint out quickly.  Thanks.

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Claudia Smith, CGL Rail

Not only did my rep solve the initial issue, but he went on to help me with another issue I had with my Outlook.  Excellent service.

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Alison Brewster, Carers’ Information Service

HOIT’s customer service once again exceeded expectations and we were delighted that the new keyboard was dropped off to us so quickly!

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Malcolm Shelbourne, BMS Ltd

Jack really helped me. It was New Years Eve and he was extremely patient.

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Ian Siddle, Arnold and Self

Swapped staff around to give us a technician earlier than we would have expected. Thank you very much.

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Heather Proctor, Scotscape Group Ltd

I changed my request three times in regard to when this should happen and the instructions were followed by Hands on IT each time.  All handled with great efficiency – thank you.

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Julie Flanagan, Argentum Financial Planning Ltd

James was very happy to work past office hours to fully resolve the issue.

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Celia Dawes, Sutton Housing Society Ltd

The problem occurred on the day I was going off on annual leave and I had a whole pile of work to get done! Unfortunately my account had become corrupt and I could not access anything from the server.  Your guys were brilliant, working remotely to sort the problem out and I was back up […]