Ad hoc support means just that – if you need our help on occasion, we will support you to resolve a problem or manage a project.
With ad hoc support, there is no Service Level Agreement and the initial response you receive and on-going attention will depend on when an engineer is available.
Customers with support contracts receive priority, which might mean a delay or even the rescheduling of work if the engineer is needed elsewhere.
How much does ad hoc support cost?
All ad hoc support is provided at our standard onsite hourly rate of £80, regardless of whether we are providing remote or onsite support.
The minimum charge for any telephone or remote support is half an hour with the minimum charge for onsite work being 1 hour. In most cases travel time will be billable for onsite work.
Ad hoc customers do not receive a credit account, so work is invoiced as soon as the work has been completed.
Try before you buy?
We appreciate that you may want to give us a try before agreeing to a plan. Working with us on an ad hoc basis is a great way to do that, but it’s best to do this with something that isn’t mission critical or under time-pressure.