Managed Disaster recovery service
The managed DR Service we offer is designed to work with a range of different solutions that we are able to offer (please see our separate Disaster Recovery solutions sales literature) and indeed may well work with solutions that we have not supplied ourselves (subject to survey).
Servers
Having implemented a DR solution for your server/s it is absolutely critical to make sure that it is monitored, maintained and tested as without these elements you may as well not have a DR solution in the first place and thus the disaster recovery package we offer provides you with the required service to make sure that your DR solution is fully managed on an ongoing basis with the following benefits:-
- Guaranteed onsite response times of 2 hours for servers and 4 hours for PC’s and laptops
- 24/7 monitoring to make sure that your installed solution is working correctly
- Unlimited remote support to resolve any issues that are either highlighted through the monitoring or any other means
- Unlimited onsite support to deal with any issues that cannot be resolved remotely
- Regular testing of the DR solution to make sure that it will work as it should when it really needs to.
- Short term loan of a suitable server or PC should it be necessary
- Short term internet connection provided through 3G router facility (data charges passed on at cost)
- Mirrored storage of your data at our office thus greatly reducing the time and effort required to begin the restoration of your server to our loan equipment (applicable to storage craft solution)
PC’s/Laptops
For PC’s and laptops the service is more straight forwards than with servers as we use an Acronis agent (included in the £10 monthly charge) which is loaded onto the PC and set to take daily incremental images (monitored to make sure it is working) and then store them to a location on the network which needs to be backed up and taken offsite. Onsite response times for PC’s is 4 hours and should it be needed we will provide you with a loan machine until the original can be repaired or a new one is purchased.