IT can be complex, so our focus at Hands On IT is to make the complex accessible to all our clients and provide continuity of IT support for you and your business.
We fix your systems promptly so you can get back to work as quickly as possible and we explain everything in straight forward jargon-free language. Looking after our clients is key and we make it personal. We may be techies, but we can also do great customer service. We hold ourselves responsible for our work. IT is complex and things do sometimes go wrong. If we are responsible, we will say so and put it right.
First Response Met – Percentage Performance
Week commencing 4th November 2019
The above stats show our performance against out internal target when responding to tickets. We are pleased to say that in the past 7 days 100% of tickets raised by customers were responded to within our target of 4 hours.
In 2018, our customers gave us a rating of 96.79% for overall customer satisfaction!