IT can be complex, so our focus at Hands On IT is to make the complex accessible to all our clients and provide continuity of IT support for you and your business.
We fix your systems promptly so you can get back to work as quickly as possible and we explain everything in straight forward jargon-free language. Looking after our clients is key and we make it personal. We may be techies, but we can also do great customer service. We hold ourselves responsible for our work. IT is complex and things do sometimes go wrong. If we are responsible, we will say so and put it right.
Our Service Level Agreement (SLA) is to respond to your query within 4 hours, something we are proud of keeping to even as the number of technical support requests rapidly rise each week due to Covid-19 and government guidelines. Thank you for your patience and understanding. Our team are working hard to get through all of the technical support calls we are receiving.
Our average response time between Monday 9th March 2020 to Monday 20th March 2020 is 52 minutes and 55 seconds.
In 2018, our customers gave us a rating of 96.79% for overall customer satisfaction!