IT can be complex, so our focus at Hands On IT is to make the complex accessible to all our clients and provide continuity of IT support for you and your business.
We fix your systems promptly so you can get back to work as quickly as possible and we explain everything in straight forward jargon-free language. Looking after our clients is key and we make it personal. We may be techies, but we can also do great customer service. We hold ourselves responsible for our work. IT is complex and things do sometimes go wrong. If we are responsible, we will say so and put it right.
Our average response time between Monday 23rd November to Monday 30th November 2020 was 21 minutes and 30 seconds.
In 2019, our customers gave us a rating of 95.56% for overall customer satisfaction!