Virtual Private Network

I have a company supplied VPN, what’s the difference?

If you work in an office, you might already have a corporate or business VPN account through your company. However, corporate VPNs are meant to protect the privacy of the company and not the individual. They are generally designed to create a secure connection directly to and from a workplace rather than to the internet itself.

Our VPN has features that most corporate VPN’s don’t offer, such as locations all over the world, apps for every device, connections on up to five devices simultaneously and also the security of keeping no activity logs or connection logs.

What are the main types of security risks that VPN helps to shield?

  • Man-in-the-middle attacks
    A hacker secretly relays and possible alters the communication between two parties who believe they are directly communicating with each other. They impersonate sites you are visiting so they can intercept your traffic without your knowledge.
  • Packet sniffing
    A hacker records all the data that passes between you and the unsecured Wi-Fi router. Let’s suppose someone is trying to hack your phone through Wi-Fi with a packet sniffing programme. If the Wi-Fi is unsecured, this public Wi-Fi hacker may be able to read your traffic directly.
  • Rogue Wi-Fi networks
    A hacker sets up a fake network that masquerades as a legitimate network to steal information from unsuspecting users who connect to it. If you accidentally connect to a hacker’s rogue Wi-Fi network instead. Without any additional security, the backer can read and alter any un-encrypted communication, or even inject malicious code onto your device.

Our VPN client prevents these types of Wi-Fi hacking by creating an encrypted ‘tunnel’ between your device and a secure VPN server. This prevents hackers from reading, injecting or alterting any data.

As more of our digital activity – including banking, streaming and messaging – happens on our phones and tablets, it is becoming more and more important to safegurard or data with a VPN on these devices, especially when using public Wi-Fi. We provide apps for every device you connect to Wi-Fi, including Windows, Mac, iOS, Android, Amazon and more.

Is it hard to use or install?

Not at all! Simply download and install the app from the links provided, enter the username and password we provide and click “Switch On” to connect. It really is that simple. We have tried very hard to make sure that using the app on any device does not interfere with the normal way you work.

On what servers can you use P2P and torrents?

You can connect with any server and use them for P2P or torrents.

Do you keep logs?

No, we do not keep any logs. No connection logs, no usage logs, no logs at all!

How many connections can one VPN username have?

One VPN username can have up to 5 connections at the same time on any kind of device.

Is your service secure?

Yes, our VPN servers are fully encrypted with the latest protocols.

Who is behind the Hands On IT VPN services?

The company name is Virtual Performance Group inc, Suite 304, 16 Hutson Street, Belize City, Belize.

Do the accounts have unlimited bandwidth?

We don’t now how much bandwidth will be used as we do not log, so yes it’s unlimited.

Does the software automatically update?

Yes, we will keep providing updates for your software.

What protocols does your system support?

We support Openvpn, UDP/TCP, IKEv2, L2TP/17Psec and PPTP.

What is the L2TP/IPsec secret?


What is the remote ID and Local ID for IKEv2?

The Remote ID is the server address and the Local ID is the VPN username.

Can I add this service to my existing Hands On IT Service contract?

Yes, whether it be one or many accounts, you can add it to your existing Hands On IT Services monthly contract. 

If you have any questions or are interested in setting up a VPN, please contact us on 020 8649 9911 or email us to discuss ransomware and your business needs.